**Protection of Personal Information**
LE PRIX DU GROS (the "Company") recognizes the importance of protecting personal information and is concerned with how it handles this information.
It is therefore committed to only collecting, using, disclosing, and retaining personal information that is necessary for the conduct of its activities and within the scope of its business.
The Company has adopted a policy on the protection of personal information, applies it in the course of its business, and has designated, in accordance with the Act respecting the protection of personal information in the private sector (the "LPRPSP"), a person responsible for the protection of personal information and privacy within its company. The identity and contact details of this person are mentioned at the end of this section.
**When and how is personal information collected?**
In the normal course of its activities and within the scope of its business and service provision, the Company collects certain personal information necessary for these purposes or any other compatible purpose if the criteria of the LPRPSP and other applicable laws and regulations regarding personal information protection are met (collectively referred to as the "Law"). Personal information may also be collected by the Company in the context of employment, customer knowledge, collection, consultation, and business relationships.
The personal information collected by the Company may relate, in particular, to identity, contact details, health, social or family situation, employment, recruitment, financial information, training, or education of the individuals concerned, depending on the nature of the relationship between them and the Company. Identification documents containing personal information may also be collected by the Company. The necessity criterion guides the collection of personal information by the Company.
The Company ensures that individuals concerned by the collected personal information consent and are notified of this collection beforehand. The Company also demonstrates transparency and takes steps to ensure that individuals concerned by the collected personal information understand the purposes of this collection.
Unless an exception provided by the Law applies, consents are free, clear, precise, explicit, informed, and presented distinctly if given in writing. If sensitive information is collected by the Company, the individuals concerned give explicit prior consent.
It is possible that the Company collects personal information using technology that includes functions to identify, locate, or profile an individual. In such cases, consent compliant with the Law will be sought from the person concerned. Information about the use of the Company's website and other technical information or visitor interactions with the website may be collected. A privacy policy is available on the Company's website to provide clear and simple information in this regard and regarding any collection of personal information via technological means.
In cases where personal information collected by the Company is communicated to it by a third party, that is, a person other than the one concerned by this information, the person who communicates it must ensure they have obtained the consent of the person concerned and notified them of this communication beforehand.
**For what purposes is personal information used?**
The personal information collected by the Company is used in the provision of its services and, in some cases, to comply with legal obligations, particularly those arising from the Law. The personal information collected by the Company may also be required to enable it to meet its contractual obligations towards its customers and other third parties.
**In what cases can personal information be disclosed by the Company?**
The Company may disclose personal information it holds to third parties, including companies acting as subcontractors for it or as service providers. These third parties may, in some cases, be located outside the province of Quebec, so the personal information collected and held by the Company may be located in a jurisdiction with a legal regime different from that of Quebec.
Contracts concluded by the Company with third parties require them to maintain the confidentiality of personal information and provide, in particular, for their obligation to comply with the legal framework applicable to the Company regarding personal information protection and privacy.
Subject to an exception provided by the Law, consent will be sought from individuals concerned by the personal information if the Company were to disclose to third parties personal information that is not related to its current operations and activities or that is not compatible with the purposes for which it was collected.
The Company may also disclose certain personal information it holds in the context of a business transaction or in other cases provided by the Law. If the circumstances of the disclosure mean that the Company does not need to seek consent from individuals concerned by the personal information, it will comply with the requirements of the Law to proceed with such disclosure.
Additionally, the Company may be required to disclose certain personal information it holds to government authorities or agencies responsible for law enforcement.
**What security measures are taken by the Company regarding the personal information it holds?**
The Company implements policies and practices governing corporate governance and personal information protection.
Personal information held by the Company is stored in secure locations, according to generally recognized practices, and access to this information is limited to employees who need access to it as part of their duties.
Employees of the Company are made aware of the importance of protecting personal information and the measures to be taken to ensure the confidentiality of this information. In the course of their duties, employees follow procedures that protect the confidentiality of personal information and promote best practices in this regard.
The Company ensures the protection of personal information from the moment it is collected and implements security measures to protect it against misuse, accidental loss, unauthorized modification, disclosure, or access, misuse, or any form of illegal use. However, the Company cannot guarantee that the personal information it collects is absolutely protected against any infringement.
**Where is the personal information collected by the Company stored?**
The Company's personal information may be held or transferred outside the province of Quebec, including to countries other than Canada whose personal information protection rules differ from those of Quebec and Canada. When information is located outside Quebec or Canada, it is subject to the laws of the country where it is located, and its collection, communication, use, and destruction may be carried out differently from provincial or federal requirements.
**What is the retention period for personal information?**
Unless authorized or required by applicable laws, the Company retains personal information only for the time necessary to achieve the purposes for which it was collected, including to meet ethical, legal, tax, accounting, or notification requirements to appropriate government authorities. At the end of the retention period, personal information is destroyed, deleted, or anonymized. Anonymized information can no longer irreversibly identify the person concerned.
In the event of a confidentiality incident involving personal information, the Company follows the provisions of the applicable Law and takes reasonable measures to mitigate the risks of harm to individuals concerned by the personal information involved in the incident.
**Confidentiality-related complaint**
Anyone who believes that their own personal information or that of another person has been:
- accessed without authorization under the Law;
- used without authorization under the Law;
- disclosed without authorization under the Law;
- lost or otherwise subject to breaches of the protections provided by the Law
is invited to file a written complaint with the Personal Information Protection Officer identified below.
The complaint must include relevant details, such as the personal information involved, the context, the potential or actual harm suffered or that could be suffered, and the relevant dates. The details of the reported incident should be described as precisely as possible to allow for quick intervention.
Any employee who receives a complaint knows to forward it, upon receipt, to the Personal Information Protection Officer.
Upon receiving a complaint, the Company follows its internal complaint handling procedure to address the complaint fairly.
**Person responsible for the protection of personal information**
For any questions or comments regarding how the Company handles personal information throughout its lifecycle within the Company, or if you wish to exercise your rights under the Law regarding personal information protection, you can contact the person responsible for personal information protection at the Company: Benoit Dusablon, 5000, rue Réal-Prouxl, Trois-Rivières, Quebec, Canada, G9A 6P9.
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